WE ARE HERE FOR YOU
Get Claims Support When You Need It
If you are a client of one of our Broker partners, please contact your Broker directly to kick start your claim during their office hours. Your Broker is your Go-To! They will then connect you with your Nova Mutual Claims Adjuster.
If a Nova Mutual Agent looks after your Insurance needs, call 1-833-829-6682 to make a claim during office hours or call your Agent directly. Your Agent will then connect you with your Claims Adjuster.
Our business hours are Monday-Friday, 8:30 am – 4:30 pm (closed statutory holidays). If you are reporting an after hours claim outside of those hours, you can call 1-877-488-6642.
What Happens Next?
Once you’ve spoken with your Agent or Broker, a Nova Mutual Insurance Claims Adjustment team member will contact you & work with you to:
1
Take an in-depth statement
2
Arrange a rental, if covered
3
Decide where to send your vehicle for repairs
4
Decide what happens next with your vehicle (i.e. repairs or reimbursement)
Most of all, we are here to work with you throughout your Claim process.