Get Claims Support When You Need It

If you are a client of one of our Broker partners, please contact your Broker directly to kick start your claim during their office hours. Your Broker is your Go-To! They will then connect you with your Nova Mutual Claims Adjuster.

If a Nova Mutual Agent looks after your Insurance needs, call 1-833-829-6682 to make a claim during office hours or call your Agent directly. Your Agent will then connect you with your Claims Adjuster.

Our business hours are Monday-Friday, 8:30 am – 4:30 pm (closed statutory holidays). If you are reporting an after hours claim outside of those hours, you can call 1-877-488-6642.

What Happens Next?

Once you’ve spoken with your Agent or Broker, a Nova Mutual Insurance Claims Adjustment team member will contact you & work with you to:


Take an in-depth statement


Arrange a rental, if covered


Decide where to send your vehicle for repairs


Decide what happens next with your vehicle (i.e. repairs or reimbursement)

Most of all, we are here to work with you throughout your Claim process.