WE ARE HERE FOR YOU

Get Claims Support When You Need It

If you are a client of one of our Broker partners, please contact your Broker directly to kick start your claim during their office hours. Your Broker is your Go-To! They will then connect you with your Nova Mutual Claims Adjuster.

If a Nova Mutual Agent looks after your Insurance needs, call 1-833-829-6682 to make a claim during office hours or call your Agent directly. Your Agent will then connect you with your Claims Adjuster.

Our business hours are Monday-Friday, 8:30 am – 4:30 pm (closed statutory holidays). If you are reporting an after hours claim outside of those hours, you can call 1-877-488-6642.

What Happens Next?

Once you’ve spoken with your Agent or Broker, a Nova Mutual Insurance Claims Adjustment team member will contact you & work with you to:

1

Take an in-depth statement

2

Arrange a rental, if covered

3

Decide where to send your vehicle for repairs

4

Decide what happens next with your vehicle (i.e. repairs or reimbursement)

Most of all, we are here to work with you throughout your Claim process.