At Nova Mutual, we’re proud to offer Members plenty of options when it comes to Insurance, and it’s equally important that Members have choices in how they are supported. Nova Mutual works with only the most trusted Insurance Brokers in Ontario. They know that Members are at the heart of what we do, and they are always working hard for their benefit.
Back at Nova Mutual HQ, our Underwriting Team believes in taking care of Brokers- so they can take care of our Members. The relationships we have with our valued Brokers are built on a foundation of mutual communication. Getting feedback, whether it’s constructive or kudos, helps Underwriters understand what Brokers need in order to provide Members with the best experience in the biz, even when times are tough.
During her time at McFarlan Rowlands, London, Jessie P. shared: “As we enter the hard market, quotes are piling up and everyone (at every company) is stretched thin. Despite this, Nova Mutual has maintained the same strong service level as always. Turnaround time is still fast, Underwriters still pick up their phones and they are genuinely interested in helping find solutions for our clients.”
Jessie wrote to us in celebration of one Underwriter in particular; Nicole Hoskins. “Nicole has been a go-to underwriter for me ever since she joined Nova Mutual. She is so great to work with; Nicole can be relied upon to step up to the plate. She consistently goes above and beyond for us at it does not go unnoticed” she shared.
This mandate of support shines in moments when our Members need us the most. Recently, a Member was struck twice with some bad luck in a short period of time. First, a theft of his business’ truck and trailer, and then just a few weeks later, the replacement trailer was involved in an accident to no fault of our Member. Our Claims adjuster, Donna Gibbs-White worked into a Friday evening with our Broker to get our Member back on his feet swiftly, knowing that he was trying to keep his business operating through his busy season.
After plenty of back and forth with Donna, our Member was happy and so was our Broker Josh H. who works with our Business Members through McFarlan Rowlands in Kitchener. “Best claims service ever!” he wrote in an email. Sometimes it’s the simplest feedback that means the most.
Our core values of Service and Integrity extend throughout our organization, right on through to our Brokers and our Members. We value the relationships with have with our Brokers and are always working to improve our Member experience through open communication. We’re proud to be an insurance company Where Brokers Matter.
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